did I say breakfasts had slowed? this morning, I thought to myself, I'll prep more burger patties and slice some ham. a nice couple from alaska hit the door bang on 8am. I got so caught up in the conversation that by the time they'd ordered, another five tables flooded in, all with brekky orders. that I wasn't ready for.
you can never second-guess in this biz. our local pub across the road ran out of steaks in the heat of their friday $10 steak night. we'll put an extra staff on the floor and watch them polishing silverware in the empty dining room. then the gypsy gal will say, you and I can handle breakfast, and we'll get slammed.
in a small biz, it's a major problem. if you're short-staffed, you run the risk that a customer may have a bad experience, such as slower service, mixed-up orders or food that isn't 100%. real foodies understand this, when I'm in someone else's place, I always look around and try to make allowances. but the average diner expects more. then, if you're staffed up and hit a couple of quiet days, the slim profit margin that we exist on disappears. so it's always a guessing game.
I've been typing this during our usual mid-morning slump, when I can steal a few minutes to sit in my office and espace the noise and heat of the kitchen. our second chef is back from holiday in two weeks, and I really need the break. there's so much more to running a cafe than just opening the doors and serving food, and these past few weeks I've barely been able to keep the kitchen running on my own, let alone the biz side of it all.
I don't think I've commented on the new year's morning disaster when our gas mains went dead, will save that for another time. I'm needed back in the kitchen.